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General Support
support@ebun.io
Response within 24 hours
Organizations
partners@ebun.io
For organization onboarding
Technical Issues
tech@ebun.io
For technical support
Partnerships
partnerships@ebun.io
For business partnerships
Business Hours
Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 4:00 PM EST
SundayClosed
Response Time Expectations
Urgent Issues
2-4 hours
Payment failures, security concerns, account lockouts
General Support
24 hours
Donation questions, account help, feature requests
Partnerships
2-3 days
Organization onboarding, partnership inquiries