Help Center
Frequently Asked Questions
Getting started
Create an account, verify your email address, and you can browse verified projects, give through secure checkout, and keep receipts and updates tied to your impact trail.
Making donations
Ebun uses Stripe for card-based checkout and Paystack for supported NGN hosted checkout flows. Payment details stay with the provider while Ebun validates the donation record.
Evidence & impact
You can receive notifications when new evidence, milestones, or project updates are published for work you supported. Manage those preferences in your dashboard settings.
Tax receipts
Go to Dashboard > Tax Documents. You can download individual receipts or annual statements generated from successful payment records.
Still Need Help?
Support is here when a donation, receipt, evidence update, or account step needs attention.
Email Support
Get help by email with donation, account, receipt, or evidence questions.
Guided support
Use the guided support path when you need help with an active donation or account issue.